Motor Fuels E-File Frequently Asked Questions
NOTICE: The information included on this website is to be used only as a guide. It is not intended to cover all provisions of the law or every taxpayer's specific circumstances.
Motor Fuels E-File Frequently Asked Questions
Who is eligible to file a motor fuels tax return using E-File?
Who is eligible to file a motor fuels tax return using E-File?
Any taxpayer filing a motor fuels tax return with or without accompanying schedules is required to file electronically.
Motor Fuels E-File does not include filing IFTA returns; however, taxpayers can use IFTA/Intrastate E-File to file IFTA returns or order credentials electronically.
What are the benefits?
- It's convenient
- File and pay at the same time
- Eliminate mailing a paper return
- Accessible 24/7 for filing returns and paying tax
- It’s easy
- Help text on every screen to guide you through the process
- Written procedures for every return by screen
- It’s accurate
- Our system calculates the tax for you
- It’s secure
- Your data is protected with SSL (Secure Socket Layer) and 128 bit encryption
- It’s acknowledged
- You receive an e-message acknowledgement in your View Messages folder that your return and payment have been received
How do I enter the return and payment information?
Taxpayers must enter the return and payment information directly into the E-File system.
Taxpayers can enter the return information directly or upload their electronic data interchange (EDI) formatted return into the E-File system. The EDI option is available to Terminal Operators, Suppliers, and Transporters only. For more information about EDI contact the EDI Coordinator at (919) 707-7529 or you may email at edicoordinator@ncdor.gov. The payment information must be entered directly into the E-File system and cannot be included in the EDI formatted return.
Do I need to register to E-File my motor fuel tax return?
No, if you are currently filing a motor fuels return with the Department, an access code letter will automatically be sent to you to enable you to setup your account. All motor fuels tax returns for which you are registered may be filed using one access code letter.
Can I file a balance due return and send the payment in by mail?
No, you must submit payment of the tax at the time of filing. The E-File system will prompt you to enter your banking information or credit/debit card information for payment of the tax depending on whether you choose to pay by bank draft or by credit or debit card.
How will I know you have received my return and payment?
When you have completed entering your return and payment information, you will be provided a summary to review. You will be able to correct any information you have entered or cancel your online transaction. If you click “Submit”, you will receive a confirmation page that provides you with a summary of the information you have entered along with a confirmation number. You should print this page for your records. You will receive an e-message from the online system that references the confirmation number and a document locator number. You should retain the e-message for your records and you should provide these numbers if you contact us for assistance with the return or payment.
What if I do not receive a confirmation number?
If you submit your return and payment information but you do not receive a page titled "Confirmation" with a confirmation number, contact the Excise Tax Division before attempting to resubmit your information. Contact the Excise Tax Division at 1-877-308-9092 or (919) 707-7500.
Am I required to mail any paper documentation after submitting my return?
No, you will have access to your filed return online within the Fuel Tracking System.
Is my information secure?
Security measures are in place to guard the safety of your information. No one can read your tax information while it is being sent to us. The site and your data are secured with SSL (Secure Socket Layer) and 128-bit encryption.
What if I need further assistance?
If you need assistance, please contact the Excise Tax Division at 1-877-308-9092 or at (919) 707-7500 Monday through Friday between the hours of 8:00 a.m. and 5:00 p.m. eastern standard time.