Frequently Asked Questions about IFTA/Intrastate eFile

  1. On the Welcome screen or Jurisdiction screen, I cannot see the radio buttons on the bottom of the page. How can I file online?
  2. My access code is not working. What should I do?
  3. Do I have to file online every quarter?
  4. I don’t have an e-mail address to use. Can I still file online?
  5. I forgot my password. Can you tell me what it is?
  6. I changed my taxpayer identification number from a Social Security Number to a Federal Identification Number. Which account number should I use online?
  7. When can I order next year’s license and decals?
  8. On the jurisdiction screen, when using the map, I can only put in one jurisdiction (state) at a time. Is there a quicker way to add jurisdictions?
  9. Where do I key in the surcharge?
  10. I keyed in my original return, got the confirmation number and now I noticed I’ve made a mistake. Can I go back and make a correction?
  11. I answered the first question incorrectly and filed a no operation return. How can I correct it?
  12. How can I get copies of my miles and gallons purchased each fiscal year?
  13. The person who previously filed for us does not work for us anymore. How can we file online?
  14. I need both IFTA and Intrastate credentials. Can I order them both at the same time on the same screen?

1. I cannot see the buttons on the bottom of the page. How do I move to the next page?

  • Minimize all applications you are currently in
  • Right click on the desktop (not on any icon)
  • Left click on Properties
  • Left click on Settings
  • Change the pixels to 1024 by 768
  • Press OK when prompted to allow the change
  • Screen should be smaller

Go back into the IFTA/Intrastate application, the screen will be smaller and the buttons will be visible.

2. My access code is not working. What should I do?

Contact the Excise Tax Division and request to have your access code reset. Remember to use capital letters when you are typing the access code in the first time user screen. The phone number for the Raleigh office is (919) 707-7500 or toll-free 1-877-308-9092; our fax number is (919) 733-8654.

3. Do I have to file online every quarter?

Yes. Effective October 1, 2012, all IFTA returns are required to be filed electronically.

4. I don’t have an e-mail address to use. Can I still file online?

Yes. You may enter a generic email address by typing your first name, last name and email address. For example: john.smith@email.com. Please be aware that if you make a payment online, you will not receive an email confirmation from the system if you use a generic email address.

5. I forgot my password. Can you tell me what it is?

No, we do not have access to your password. We will assign you a temporary password. You will then be able to login and change the temporary password to a permanent password. When the system asks for your old password, use the temporary password you were given, and choose a permanent password that has at least 8 characters including one number. You cannot use the same password used previously. You will also need to enter a new pass-phrase.

6. I changed my taxpayer identification number from a Social Security Number to a Federal Identification Number. Which account number should I use online?

You need to file using your Federal Identification Number, if your business is a corporation. You will need to set up a new account using your new NCDOR ID and a new access code. If you do not have the new access code, please contact us.

7. When can I order next year’s license and decals?

You will not be able to order next year's license and decals until the renewal period has begun, around September 1st of each year.

8. On the jurisdiction screen, when using the map, I can only put in one jurisdiction (state) at a time. Is there a quicker way to add jurisdictions?

Yes, in the column showing the list of jurisdictions, use the scroll bar to locate the jurisdiction, hold down the control key on your keyboard and click on the jurisdiction using your mouse. Go to the next jurisdiction and do the same until all the jurisdictions in which you have traveled are highlighted. Next click on the double arrows located between the two columns. The jurisdictions that were chosen will be moved to the right column and highlighted on the map.

9. Where do I key in the surcharge?

The system will automatically calculate the surcharge for the applicable jurisdictions (states). On the Operation and Tax Summary, you will be able to see the surcharge tax due in the 10th column of the summary.

10. I keyed in my original return, got the confirmation number and now I noticed I’ve made a mistake. Can I go back and make a correction?

No, you must file a paper return with the correction. Please fill in the circle labeled "AMENDED" on the front of the return, so we know a correction has been made.

11. I answered the first question incorrectly and filed a no operation return. How can I correct it?

Please refer to the above answer.

12. How can I get copies of my miles and gallons purchased each fiscal year?

If you filed the returns online, they are available under "Inquire Tax Returns or Credentials" on the Main Menu. If you filed paper copies, please contact the Division and we will provide the information that you need. You should keep copies of all returns filed for 4 years for audit purposes.

13. The person who previously filed for us does not work for us anymore. How can we file online?

Contact the Excise Tax Division so we can reset your account with a temporary password, which will allow you to update to a permanent password. You can then change the email address under "Update my information". You can also remove a person's information in the same section. If you are adding or deleting a Reporting Service or Third Party, go to "User Management" and add, remove or reinstate authorized users on your account. Note: You can use your email account on only one account.

14. I need both IFTA and Intrastate credentials. Can I order them both at the same time on the same screen?

No, you must do 2 separate transactions. Order your first tax type and then go back to the Order Credential screen and order your other credentials.