Before you call
Answers to most general tax questions can be found on our website. Use the following links to find information about some of the most popular tax topics.
Prepare for your call
To make your call as quick and helpful as possible, please have your information ready before you call. You may need to provide the following information:
- Social security number (SSN), federal employer identification number (FEIN), or NC account ID number
- Driver's license number
- A bill or notice number from NCDOR
Note, if you call about someone else, we must have a power of attorney on file that allows you to represent the taxpayer.
Contact Numbers by Tax Topic
Recorded information on many frequently asked questions is available 24 hours a day, 7 days a week by calling 1-877-252-3052. Automated individual income tax refund information is also available 24 hours a day, 7 days a week by calling 1-877-252-4052.
Live telephone assistance is available to answer your questions Monday through Friday, excluding holidays, according to the schedule below.
| Tax Topic | Contact Number | Live Assistance Hours |
|---|---|---|
| Refund Inquiry - Individual Income Tax Only | 1-877-252-4052 | 7 a.m. to 4:30 p.m. |
| Forms | 1-877-252-3052 | 7 a.m. to 4:30 p.m. |
General Information about: | 1-877-252-3052 | 7 a.m. to 4:30 p.m. |
| eServices Help Line | 1-877-308-9103 | 7 a.m. to 4:30 p.m. |
| Motor Fuels eServices Help Line | 1-919-707-7500 | 7 a.m. to 4:30 p.m. |
Excise Tax
| 1-877-308-9092 (*or 1-919-733-3641 for Alcoholic Beverages) | 8 a.m. to 4:30 p.m. |
Other Taxes
| 1-877-308-9103 | 8 a.m. to 4:30 p.m. |
| Tobacco Unit | 1-919-754-2631 | 8 a.m. to 4:30 p.m. |
| Tax Fraud Hotline | 1-800-232-4939 | 8 a.m. to 4:30 p.m. |
| Tax Assistance Number for International Callers | 1-919-814-9701 | 8 a.m. to 4:30 p.m. |