Admin Associate 1 – Manual Mail Opening – Mailroom Team    (17 positions) $14.50 / Hour

General Purpose: Open and sort mail manually according to guidelines.

Essential Duties and Responsibilities

• Open 1 mini hamper of mail per hour and sort according to guidelines
• Performs other job tasks as assigned

Qualifications and Requirements

Education and Experience

• High school diploma/GED

Knowledge and Skills

• Knowledge of tax forms
• Operation of basic equipment

Abilities

• Read, write and communicate effectively
• Perform repetitive tasks without sacrificing accuracy
• Attention to detail is a must
• Follow oral or written instructions
• Lift 35 pounds
• Sit for long periods of time
• Follow NCDOR policies

Attendance is an essential job requirement. During peak processing periods, there are restrictions on vacation leave.

Admin Associate 1 – Rapid Extraction Desk (REDS) – Mailroom Team   (5 Positions) $14.50 / hour

General Purpose: Open mail.

Essential Duties and Responsibilities

• Use Rapid Extraction Desk (REDS) machines to open mail
• Performs other job tasks as assigned

Qualifications and Requirements

Education and Experience

• High school diploma/GED

Knowledge and Skills

• Operation of basic equipment

Abilities

• Read, write and communicate effectively
• Perform repetitive tasks without sacrificing accuracy
• Attention to detail is a must
• Follow oral or written instructions
• Must be able to lift trays from tray trucker
• Lift 35 pounds
• Clean machine and empty trash at the end of shift
• Sit for long periods of time
• Follow DOR policies

Attendance is an essential job requirement. During peak processing periods, there are restrictions on vacation leave.

Admin Associate 1 – Payments Processing   (5 Positions) $14.50 / hour

General Purpose: Maintain the proper sorting of incoming checks with or without returns. These employees also assist with opening mail, inventories, processing and quality assurance.

Essential Duties and Responsibilities

• Sorts checks according to tax schedule
• Process qualified and unqualified returns
• Screens cards
• Quality assures keyed vouchers
• Opens mail
• Performs other job tasks as assigned

Qualifications and Requirements

Education and Experience

• High school diploma/GED

Knowledge and Skills

• Operation of basic office equipment

Abilities

• Read, write and communicate effectively
• Attention to detail is a must
• Perform repetitive tasks without sacrificing accuracy
• Follow oral or written instructions
• Lift 35 pounds
• Sit for long periods of time

Attendance is an essential job requirement. During peak processing periods, there are restrictions on vacation leave.

Admin Associate 1 – Forms Processing   (42 Positions) $14.50 / hour

General Purpose: Sort incoming no remittance documents and prepare them for scan. They also assist with date stamping, distribution of forms, and quality assurance.

Essential Duties and Responsibilities

• Receive, retrieve, and drop-off paper document from areas throughout building
• Examine documents for required information
• Sort documents according to receipt date, tax schedule, form type, etc.
• Stage documents for prep and scan
• Prepare documents for scan or manual data entry
• Identify and route documents requiring exception processing
• Repair, copy and prepare damaged documents for scanning
• Remove scanned documents from carts and place in numerical order on shelving units
• Remove scanned documents from shelving units for destruction
• Perform other duties as assigned
• Track tasks completed daily on tracking log

Qualifications and Requirements

Education and Experience

• High school diploma/GED

Knowledge and Skills

• Operation of basic office equipment including telephone, and copiers

Abilities

• Maintain expected job performance standards/measurements
• Read, write and communicate effectively
• Detail oriented
• Organize work in numerical order
• Follow oral or written instructions
• Perform repetitive tasks using arms and hands
• Lift 25-30 pounds
• Push/pull carts or hampers 20-500 pounds
• Sit for long periods of time

Attendance is an essential job requirement. During peak processing periods, there are restrictions on vacation leave.

Admin Associate 1 – Forms Processing    (2 Positions) $14.50 / Hour

General Purpose: Lift, move and deliver mail tubs (25-30 pounds) to areas throughout the day. They also assist with date stamping, distribution of forms, and preparing and quality assuring forms for scan.

Essential Duties and Responsibilities

• Receive, retrieve, and drop-off paper document (mail tubs) from areas throughout building
• Examine documents for required information
• Sort documents according to receipt date, tax schedule, form type, etc.
• Stage documents for prep and scan
• Prepare documents for scan or manual data entry
• Identify and route documents requiring exception processing
• Repair, copy and prepare damaged documents for scanning
• Remove scanned documents from carts and place in numerical order on shelving units
• Remove scanned documents from shelving units for destruction
• Perform other duties as assigned
• Track tasks completed daily on tracking log

Qualifications and Requirements

Education and Experience

• High school diploma/GED

Knowledge and Skills

• Operation of basic office equipment including telephone, and copiers

Abilities

• Standing for several hours
• Moving tubs (25-30 pounds) throughout the day
• Lift 25-30 pounds daily
• Push/pull carts or hampers 20-500 pounds
• Maintain expected job performance standards/measurements
• Read, write and communicate effectively
• Detail oriented
• Organize work in numerical order
• Follow oral or written instructions
• Perform repetitive tasks using arms and hands
• Sit for long periods of time

Attendance is an essential job requirement. During peak processing periods, there are restrictions on vacation leave.

Admin Associate 1 – Payments Processing and Deposits Document Handler   (5 Positions) $14.50 / Hour

General Purpose: Work with remittance documents assisting with the work flow.

Essential Duties and Responsibilities

• Prepare remittance documents for scan (1st pass)
• Sorting, prepping, and routing remittance documents deleted from the work flow for special handling 
• Performs other job tasks as assigned

Qualifications and Requirements

Education and Experience

• High school diploma/GED

Knowledge and Skills

• Operation of basic office equipment including telephone, and copiers

Abilities

• Ability to lift 5- to 10-pound trays of documents
• Able to push 20- to 30-pound recycle hampers for recycling
• Ability to read, write and communicate effectively
• Attention to detail is a must
• Ability to perform repetitive tasks without sacrificing accuracy
• Ability to follow oral or written instructions

Attendance is an essential job requirement. During peak processing periods, there are restrictions on vacation leave.

Admin Associate 1 – Scan Operator   (2 Positions) $14.50 - $16.50/Hour

General Purpose: Scan and capture good images on all documents using a BancTec IntelliScan XDS scanner.  These documents comprise all tax schedules and different types of correspondence.

Essential Duties and Responsibilities

• Operate BancTec IntelliScan XDS scanner
• Analyze and correct problem documents
• Perform daily maintenance on scanner to ensure scanners are functioning properly
• Perform administrative tasks:
  • Daily inventory
  • Copying header sheets
  • Jogging work
  • Rotating carts when work is processed and ready to be released
  • Performs other job tasks as assigned

Qualifications and Requirements

Education and Experience

• High school diploma/GED
• Management preference: 1 year of experience in scanning equipment operation

Knowledge and Skills

• Knowledge of personal computer operation
• Knowledge of basic office equipment (telephone, calculator, copier)

Abilities

• Read, write and communicate effectively
• Understand the mechanics of scanner hardware to correct problems such as jams and double feeds
• Follow oral or written instructions
• Analyze and communicate with technical representative and divisional management to explain technical problems
• Lift 35 pounds
• Stand for long periods of time
• Able to work in a cool environment

Attendance is an essential job requirement. During peak processing periods, there are restrictions on vacation leave.

Admin Associate 2 – Suspense   (6 Positions) $16.50 - $18.50 / Hour

General Purpose: The primary purpose of the tax rush seasonal is to work suspended transactions out of suspense for Individual Income tax.

Essential Duties and Responsibilities

• Will provide training to resolve suspended transactions
• Performs other job tasks as assigned

Qualifications and Requirements

Education and Experience

• High school diploma/GED

Knowledge and Skills

• Must be able to 10 key 7,000kph (keystrokes per hour) and type 40 wpm (words per minute) with 98% accuracy
• Knowledge of personal computer operation
• Knowledge of basic office equipment (telephone, calculator, copier)

Abilities

• Read, write and communicate effectively
• Attention to detail is a must
• Follow oral or written instructions
• Sit for long periods of time

Attendance is an essential job requirement. During peak processing periods, there are restrictions on vacation leave.

Admin Associate 2 - Data Edit  (6 Positions) $18.50 / Hour

General Purpose: Data entry using a personal computer. Responsible for accurately entering data into NCDOR systems.

Essential Duties and Responsibilities

• Data entry (alphanumeric) from images and hardcopy tax submissions
• Speed with accuracy is required
• High level of concentration and attention to detail
• Performs other job tasks as assigned

Qualifications and Requirements

Education and Experience

• High school diploma/GED
• 1 year of administrative experience or an equivalent combination of education and experience
• Management preference: 2 years of experience working in an office setting in a clerical role

Knowledge and Skills

• Must be able to 10 key 7,000 kph (keystrokes per hour) and type 40 wpm (words per minute) with 98% accuracy
• Proficiency in the use of a personal computer

Abilities

• Enter data quickly and accurately  
• Meet quality and quantity standards
• Follow oral or written instructions
• Learn and apply a variety of established guidelines as applicable to the work process

Attendance is an essential job requirement. During peak processing periods, there are restrictions on vacation leave.

Admin Associate 2 – Payments Processing and Deposits Keyer  (5 Positions) $18.50 / Hour

General Purpose: Data entry using a personal computer. Responsible for accurately entering data for daily deposit.

Essential Duties and Responsibilities

• Data entry (alphanumeric) from images and hardcopy remittance tax submissions
• Speed with accuracy is required
• High level of concentration and attention to detail
• Follow established guidelines as applicable to the work process
• Performs other job tasks as assigned

Qualifications and Requirements

Education and Experience

• High school diploma/GED
• 1 year of administrative experience or an equivalent combination of education and experience
• Management preference: 2 years of experience working in an office setting in a clerical role

Knowledge and Skills

• Must be able to 10 key 7,000 kph (keystrokes per hour) and type 40 wpm (words per minute) with 98% accuracy
• Proficiency in the use of a personal computer

Abilities

• Enter data quickly and accurately
• Meet quality and quantity standards
• Follow oral or written instructions
• Learn and apply a variety of established guidelines as applicable to the work process

Attendance is an essential job requirement. During peak processing periods, there are restrictions on vacation leave.

Admin Associate 2 – Payments Processing, Voucher Keyer   (5 Positions) $18.50 / Hour

General Purpose: Data entry using a personal computer. Responsible for accurately entering data into NCDOR systems.

Essential Duties and Responsibilities

• Data entry (alphanumeric) from hardcopy tax submissions
• Speed with accuracy is required
• High level of concentration and attention to detail
• Performs other job tasks as assigned

Qualifications and Requirements

Education and Experience

• High school diploma/GED
• 1 year of administrative experience or an equivalent combination of education and experience
• Management preference: 2 years of experience working in an office setting in a clerical role

Knowledge and Skills

• Must be able to 10 key 7,000 kph (keystrokes per hour) and type 40 wpm (words per minute) with 98% accuracy
• Proficiency in the use of a personal computer
• Knowledge of basic office equipment (telephone, calculator, copier)

Abilities

• Enter data quickly and accurately  
• Meet quality and quantity standards
• Follow oral or written instructions
• Learn and apply a variety of established guidelines as applicable to the work process

Attendance is an essential job requirement. During peak processing periods, there are restrictions on vacation leave.

Admin Associate 2 – Electronic Payment Processing   (1 Position) $16.50 - $18.50 / Hour

General Purpose: Data entry using a personal computer. Responsible for accurately entering data into NCDOR systems.

Essential Duties and Responsibilities

• Processing returned payments in ITAS or the Online Filing & Payments system
• Entering enrollments in the EFT System (payroll add-lists or Authorization Agreements)
• Process incoming and outgoing mail
• Generate form letters from Microsoft Word
• Preparing work for scanning
• Correcting posting errors within the EFT System
• Performing general office duties (filing, labeling, sending/receiving faxes, sorting/delivering reports, stuffing envelopes for mailings, etc.) 
• Assist in providing research for customer service inquiries via email 
• Assist with other ePay projects as needed
• May be cross-trained to work in other units within the division

Qualifications and Requirements

Education and Experience

• High school diploma/GED
• 1 year of administrative experience or an equivalent combination of education and experience

Knowledge, Skills, & Abilities

• Must be able to 10 key 7,000kph (keystrokes per hour) and type 40 wpm (words per minute) with 98% accuracy
• Must be detail oriented and able to key-enter data accurately and efficiently
• Able to navigate a personal computer in Windows environment
• Able to use a calculator to compare and balance transactions 
• Ability to learn and apply a variety of established guidelines as applicable to the work process 
• Ability to establish and maintain effective working relationships with others on a natural work team 
• Willing to adapt to a variety of changes
• Ability to work well in a remittance processing environment.

Attendance is an essential job requirement. During peak processing periods, there may be restrictions on vacation leave.

Management Preferences: Experience with Microsoft Word and experience with data entry into a mainframe system.

Admin Associate 2 – Tax Season Specialist (Swing Group, 11 Positions) $19.50 / Hour

General Purpose: Proficient in multiple tax season essential assignments and can be assigned to any area on an as needed basis. These positions are for returnees only.

Essential Duties and Responsibilities

Manual Tasks

• Process paper tax submissions (with or without remittance) in accordance with strict deadlines and standards to assure timely and accurate record handling
  • Mailroom: opening mail, copying NC3, operate REDS machines
  • Payment processing: process remittance documents
  • Payment, Processing and Deposits: document handling
  • Forms processing: distribute DOR mail, sort, prepare, QA documents for scan/data entry
  • Forms processing: manage paper submission documents (shelving and destruction)
  • Rejected returns: stuff envelopes
  • All areas: track tasks completed daily on tracking log

Skilled Tasks

• Payment processing: key and quality assure vouchers
• Exceptions: research, key and quality assure exception payments
• Rejected returns: data enter demographic data (alphanumeric) from hardcopy tax submissions into a customer service database
• Payment processing and deposits and data edit: enter (alphanumeric) from images and hardcopy remittance tax submissions
• ePay: process returned electronic payments, enter EFT enrollments, conduct research, and correct posting errors
• Suspense: resolve suspended transactions
• Performs other job tasks as assigned.

Qualifications and Requirements

Education and Experience

• High school diploma/GED
• 1 year of administrative experience or an equivalent combination of education and experience
• Management preference: 2 years of experience working in an office setting in a clerical role

Knowledge and Skills

• Must be able to 10 key 7,000 kph (keystrokes per hour) and type 40 wpm (words per minute) with 98% accuracy
• Knowledge of tax forms
• Knowledge and experience working in two or more SPD units, one of which must be a unit involving keying
• Proficiency in the use of a personal computer
• Knowledge of basic office equipment (telephone, calculator, copier)
• Must be able to perform each task efficiently meeting performance standards

Abilities

• Adaptable
• Follow oral or written instructions
• Learn and apply a variety of established guidelines as applicable to the work process
• Meet quality and quantity standards expected in job performance standards/measurements
• Enter data quickly and accurately. Speed with accuracy is required 
• High level of concentration and attention to detail
• Read, write and communicate effectively
• Organize work in numerical order
• Perform repetitive tasks using arms and hands
• Detail oriented
• Push/pull carts or hampers 20-500 pounds
• Lift 35 pounds
• Sit for long periods of time
• Follow NCDOR policies

Attendance is an essential job requirement. During peak processing periods, there are restrictions on vacation leave.